jevcal conserva respuestas de Jev solo por encima de un umbral de confianza medido
Clasificación- Resultado
- Conserva respuestas en o por encima del umbral del lock y deja el resto sin resolver o las envía a un respaldo
Pregunta a Jev cada Choice, Noul o Score etiquetado y conserva la respuesta solo cuando su confianza cumple el umbral compilado.
Preguntas
Primitive
Noul
Evaluate how true something is
- Name
- is_urgent
- Instrucciones
- Does this ticket need a response today?
- Criterios
- true
The customer states a deadline, an outage, or ongoing business impact.
- false
No time pressure is expressed, or the customer says it can wait.
- true
Primitive
Choice
Ask a multiple choice question
- Name
- department
- Instrucciones
- Which team should handle this ticket?
- Criterios
- billing
Charges, invoices, refunds, payouts, receipts.
- technical
Bugs, errors, outages, integrations, login problems.
- sales
Pricing, plan changes, demos, procurement questions.
- billing
Primitive
Score
Set up a rubric to grade with
- Name
- frustration
- Instrucciones
- How frustrated is the customer?
- Criterios
- 0
Calm or friendly
- 1
Frustrated or impatient
- 2
Very angry or threatening to leave
- 0